Fixing Issues and How-tos

Default solution folder, feel free to edit or delete it.

Clearing cache & Hard Reset
Follow these steps to clear out the Safari cache: Press Settings > Safari. Scroll down and tap Clear History and Website Data. Tap Clear History a...
Thu, 15 Nov, 2018 at 11:53 AM
How to use BuildStore on the new device?
When you change your device and want to keep using your BuildStore account, you need to request an account transfer. Your BuildStore account and Subscriptio...
Wed, 11 Nov, 2020 at 12:27 PM
Install profile troubleshooting
I can’t install the Profile, it takes me to the payment page. Don’t panic if builds.io brings you back to the “Choose the Subscription” page after Profile...
Thu, 14 May, 2020 at 4:36 PM
It asks me to pay again when I've already paid
If you Logged in and our system tells you to choose Subscription Plan and asks you to pay again: Be sure you’re Logging In the same way you’ve Signed Up. ...
Wed, 11 Nov, 2020 at 12:42 PM
My apps turned grey / I can't install apps
If you face technical issues: can't install apps, or installed apps turned gray, we recommend you: CLASSIC & VIP SUBSCRIPTION: Submit a ticket he...
Tue, 10 Nov, 2020 at 12:13 PM