Fixing Issues and How-tos

Default solution folder, feel free to edit or delete it.

Clearing cache & Hard Reset
Follow these steps to clear out the Safari cache: Press Settings > Safari. Scroll down and tap Clear History and Website Data. Tap Clear History and ...
Wed, 24 Mar, 2021 at 1:31 PM
How to use BuildStore on the new device?
When you change your device and want to keep using your BuildStore account, you need to request an account transfer. Note: Account transfer is only availab...
Wed, 24 Mar, 2021 at 1:33 PM
Install profile troubleshooting
I can’t install the Profile, it takes me to the payment page. Don’t panic if builds.io brings you back to the “Choose the Subscription” page after Profile...
Fri, 5 Mar, 2021 at 12:15 PM
It asks me to pay again when I've already paid
If you Logged in and our system tells you to choose Subscription Plan and asks you to pay again: Make sure that you are not using a private/incognito mode...
Wed, 24 Mar, 2021 at 1:35 PM
My apps turned grey / I can't install apps
If you face technical issues: can't install apps, or installed apps turned gray, we recommend you: CLASSIC & VIP SUBSCRIPTION: Submit a ticket he...
Tue, 10 Nov, 2020 at 12:13 PM