I can’t install the Profile, it takes me to the payment page.

Don’t panic if builds.io brings you back to the “Choose the Subscription” page after Profile installation.

1. Wrong Sign In credentials is the first reason for such behavior.

  • Make sure you Signed In using the same source (email, Facebook, Twitter, or Google) you’ve Signed In (in builds.io) with.

If the website doesn’t let you switch to another account, try to clear your Safari browser cache:

  • Go to your device’s Settings.

  • Scroll to the app list and tap on the Safari browser logo.

  • Scroll down and tap on “Clear History and Website Data” and confirm clearing.

  • Go back to builds.io and Log In the way you want.

2. The second reason is the new device (not registered yet).

  • If you try to Sign In to your BuildStore account via the new device and you didn’t make an Account transfer, BuildStore will lead you to the payment page.

  • Read how to proceed with the Account Transfer.

3, The third reason may be that you are using private mode in the Safari browser.

Here's a step-by-step guide on how to leave Private mode:

  • Open Safari and tap the icon at the bottom right corner. 
  • Tap Private (lower-left corner) to turn private browsing off, and any Safari windows open in Non-Private Browsing mode will appear. 
  • Tap Done and open builds.io.

I can’t find where to install the Profile.

  • After you signed up, chose the Subscription plan, and proceeded with the payment, you will see the “Install Configuration Profile” page;

  • If you allow BuildStore to download a new Profile, you will find it in your Device Settings. All you need is to tap on it and then allow Profile installation (inside your device settings).

How to check whether Profile is downloaded or not:

  • Press the Device’s Settings button;

  • If you see the “Profile Downloaded” separate section, it means the Profile was successfully downloaded and ready to be installed.

  • If you don’t see Profile downloaded, we recommend you open builds.io or refresh the Safari page.

How to install Profile?

  • Find more information here.

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