When you change your device and want to keep using your BuildStore account, you need to request an account transfer.

Note: Account transfer is only available on PLUS Subscription. If you have Monthly or Classic plan, you need to purchase a new subscription for your new device.


Your BuildStore account and Subscription are attached to your UDID. Every device has its own UDID, therefore, to perform a successful transfer you need to:

  1. Open builds.io on your new device and Sign In to your BuildStore account;

    1. Make sure you’re using the same email address or source (Twitter/Facebook/Google) you’ve Signed In on your old device;

    2. Please, don’t purchase the Subscription again;

    3. We need you to Sign Up to recognize your new device and successfully proceed with your Account Transfer.

  2. Raise a request here https://builds.io/support/tickets/new/ choose “Device change” support topic and provide your old and new device UDID in the Description section;

  3. Voila! Our Support Team will proceed with your Account Transfer and reach out.